Bank Ratings – Australia

Overall, how satisfied are you with your bank?

Would you say your bank is moving in the right or wrong direction?

Giving you greater access to a range of financial products, like wealth management or insurance

Keeping up-to-date with new technologies, like internet or SMS banking

Showing a commitment to employing Australians

Being a valued member of the community by balancing social and corporate objectives

Maintaining a healthy balance between keeping the bank profitable and keeping banking affordable

How have banks’ customer service levels have changed?

Never enough staff

Always have to wait in a queue or on hold to get served

Putting pressure on customers to take on more products