Bank Ratings – New Zealand

Please note: due to the small number of Kiwibank respondents they have been included in the ‘other’ category for these comparison tables.

Customer Satisfaction

Is your bank moving in the wrong or right direction?

Giving you greater access to a range of financial products, like wealth management or insurance

Keeping up-to-date with new technologies, like internet or SMS banking

Showing a commitment to employing New Zealanders

Being a valued member of the community by balancing social and corporate objectives

Maintaining a healthy balance between keeping the bank profitable and keeping banking affordable

How have banks’ customer service levels have changed?

There never seems to be enough staff.

I always have to wait in a queue or on hold to get served.

I’m always under pressure to take another product.