Following the release of the Australian results showing Westpac to be the worst bank there, the New Zealand results point the finger squarely at ANZ as New Zealand’s worst bank.
Clearly the high rate of offshoring by ANZ and the fall out over the ING/ANZ frozen funds issue in New Zealand has dramatically impacted their customer satisfaction levels. It rated the worst on customer satisfaction, lack of staff, long queues and pushing more products on to customers. ANZ was ranked at or near the bottom of almost every measure we surveyed.
I received a letter from a ANZ customer today asking me how the bank formed their publicly stated opinion that the survey was “an incredibly loaded and biased questionnaire that cannot be statistically valid in anyway.” Read more »
The public is doing it. Even the PM is doing it. And the workforce don’t get a fair deal either. No matter how hard we try to warm to them, we just can’t help resenting the banks.
A new survey out today shows that the level of satisfaction with banks is low and that 63% people think that banks are getting worse at balancing profits and affordability.
Is it just another version of a national tall poppy syndrome, or are banks like those irritating over-achievers at school who just rubbed us up the wrong way for being obnoxious and successful? Or maybe there is a more simple reason – they can’t help acting badly.
